General Terms And Conditions
§ 1 Scope
(1) The following terms and conditions of sale apply to all orders placed with us. Changes and alterations to these terms and conditions are valid only if we have specifically confirmed such changes.
Consumers are any natural person who enters into a legal transaction for purposes which
primarily can not be attributed to their commercial or self-employed occupation. Entrepreneur is a natural or legal entity or a joint partnership who acts in the exercise of his/her business or independent activity incase of a conclusion of a legal transaction.
These general terms and conditions also apply in respect of all future business relationships, without without us having to refer to these again. If the Contractor uses opposing or supplementary Terms and Conditions of Sale, its validity is hereby objected; They will only become part of the contract if we have expressly agreed to it.
§ 2 Validity of terms of sale/Contract Partners
Your contract partner for all orders is Treppen und Geländerstudio Graber (for the official registered address, please see the end of these terms and conditions).
The presentation of products in our online shop is not a legally-binding offer, but a non-binding online catalog. By clicking the order button “Place Order”, you are placing a binding order for the goods contained in the basket. The receipt of your order will be immediately confirmed along with the acceptance of the order by means of an automated email. This e -mail confirmation concludes the purchase contract..
The time when the contract comes into effect depends on the type of payment chosen by you:
Buy on account
We will accept your order either by sending you an order confirmation by e-mail or by delivering the goods within a period of two days.
Payment in advance
We will accept your order by sending you an order confirmation by e-mail within a period of two days in which we provide you with our banking details
In the ordering process you will be redirected to the website of the online provider PayPal. There you can specify your payment data and confirm payment instructions to PayPal. After placing the order in the shop, we request PayPal to initiate the payment transaction and accept your offer.
SOFORT Überweisung – system of immediate bank transfer at the time of purchase - available to our customers in Germany, Austria, Italy, the Netherlands and Belgium only.
After placing the order, you will be redirected to the website of the online vendor SOFORT Überweisung, where you confirm the payment instruction to SOFORT Überweisung. This is how the contract comes into being with us.
After clicking the button "Pay with Amazon", you will be redirected to the website of the online provider Amazon before the completion of the order process in our online shop. There you can choose the shipping address and payment method stored at Amazon and confirm payment instructions to Amazon. Afterwards, you will be returned to our online shop, where you can complete the order process. After submitting the order, we accept your offer.
Cash payment upon collection
We will accept your order by sending you an order confirmation by e-mail within a period of two days.
§ 3 Digital Storage of Order Information
Contracts in our online shop may be concluded only in German and English.We memorise your order and the order data and Terms and Conditions of Sale are sent to you by email. You can also view the terms and conditions of Sale on this page at any time. Your past orders are no longer accessible on the Internet for security reasons. Should you lose the documentation relating to your order, please contact us by email, fax or phone. We will be happy to send you a copy of your order information.
§ 4 Delivery Area
Delivery is normally effected within Germany (excepting German islands) and the European Union. In addition to the indicated product prices shipping costs will be added. You can find out more about the amount of shipping costs in the offers. In principle, you have the possibility to pick up your goods at Treppen- und Geländerstudio Graber, Am Leutewitzer Park 9, 01157 Dresden, Germany at within the following business hours: 9:00 am - 6:00 pm. We do not deliver to packing stations.
§ 5 Placement of Orders/Conclusion of Contract
A valid order is placed according to the following procedure
a. Place an item in the shopping basket
b. Enter your delivery and payment details
c. On the checking and confirmation page, confirm the accuracy of your information and click on the button “Place Order”.
§ 6 Payment
We offer the following methods of payment:
Payment in advance
If you choose the payment method payment in advance we will send you our bank details in a separate e-mail and deliver the goods after payment received.
In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register, authenticate with your access data and confirm payment instructions to us. After placing the order in our shop, we request PayPal to initiate the payment transaction. You'll get more information during the ordering process. The payment transaction is automatically carried out by PayPal immediately afterwards.
- system of immediate bank transfer at the time of purchase - available to our customers in Germany, Austria, Italy, the Netherlands and Belgium only.
After submitting the order, you will be redirected to the website of the online provider SOFORT Überweisung. In order to be able to pay the invoice amount via SOFORT Überweisung, you must have an online banking account activated with the PIN / TAN procedure, have the appropriate authorization and confirm payment instructions to us. You'll get more information during the ordering process. The payment transaction will be carried out immediately by SOFORT Überweisung and your account will be debited.
After clicking the button "Pay with Amazon", you will be redirected to the website of the online provider Amazon before the completion of the order process in our online shop. In order to manage the purchasing process via Amazon and pay the invoice amount, you must be registered there or register first and authenticate with your access data. There you can choose the shipping address and method of payment stored at Amazon, confirm the use of your data by Amazon and the payment instructions to us. You'll get more information during the ordering process. Afterwards, you will be returned to our online shop, where you can complete the order process. Immediately after dispatch of the goods we ask Amazon to initiate the payment transaction. The payment transaction is performed automatically by Amazon.
Buy on account
Cash payment upon collection
You pay the complete invoice amount in cash at collection.
§ 7 Prices and Special Offers
1) All prices are retail prices and include the current rate of German VAT but do not include shipping costs. The valid price is the price at the time of ordering.
2) Please note that special offers may be of limited duration in our online shop. Details are provided in the product description.
§ 8 Shipping Costs
Shipping costs will be added to the published prices. You can find further details on the level of charges in the related product descriptions.
§ 9 Transport damage
If goods are delivered with obvious transport damage, please report such errors to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or make contact with us shall not have any consequence for your statutory warranty rights but you help us to assert our own claims towards the carrier or the transport assurance.
§ 10 Warranty
1) All goods from our shop are subject to statutory warranty rights.
2) The statutory limitation period for claims is 2 years and begins with the date of delivery i.e. receipt of the goods by the purchaser.
3) If the items delivered show obvious material or manufacturing defects or signs of damage in transit, please report such defects immediately either to us or to the carrier delivering the items. Although there is no obligation for you as a customer to make such a report and it is not a prerequisite for your claims, it will nevertheless assist us in making any necessary claims against the carrier, which might otherwise not be possible. Compliance with the above provision does not affect your statutory rights if you have ordered as a private consumer/end user.
§ 11 Advice on your rights to revoke the contract
Legal right to revoke the contract
You have the right to cancel this contract within fourteen days without giving a specific reason.
The cancellation period lasts fourteen days starting from the day on which you or your nominated representative, who is not the transporter, have/has taken possession of the goods.
Applies only for handrails and ballet barres:
Deciduous wood used for staircases in Germany according to German industrial standard DIN 68368.
Slight curvature/irregularity of handrails does not constitute grounds for complaint. Such irregularities will correct themselves upon installation.
This does not apply to warped goods; warping is a justifiable reason for complaint.
Wood is a natural product and is subject to biological processes:
Exposure to light may cause darkening of wood over time
High humidity may cause cracks to form.
Differences in color (except for blue stain and blackening) in a single continuous wooden structure are normal up to approximately 12% and are not a cause for complaint according to the German industrial standard.
To take advantage of your right to cancel you must send a clear declaration (e.g. by postal letter, fax or email) of your intention to cancel this contract to the following address:
Treppen und Geländerstudio Graber
Am Leutewitzer Park 9
Telefon: 0351 4215281
Telefax: 0351 4215282
You may use the accompanying specimen cancellation form, although this is not a requirement. Cancellation Form
To abide by the cancellation period it is sufficient that you send your communication confirming your exercise of the right to cancel before the expiration of the said cancellation period.
If you cancel your contract within the cancellation period we will reimburse all related payments we have received from you, including the costs of delivery (with the exception of any additional costs arising from your having chosen a different method of delivery than the cheapest standard delivery offered by us), and repay these immediately - at the latest, within fourteen days from the date on which we receive notification your cancellation of the contract. For this repayment we will use the same method of payment that you used in the original transaction unless expressly agreed otherwise; in no circumstances will you be charged fees for this repayment.
We will collect the goods. We will bear the direct cost of returning the goods, except for goods that have been shipped by freight carrier (goods measuring 2006mm and upwards).
Excluded from the right to cancel are special made-to-order items such as items specially drilled to customer requirements, handrails with grooves and oiled handrails.
You will be required to pay for any diminished value of the goods if this loss of value is due to your handling of the goods in a manner other than that necessary to ascertain the nature, characteristics and functioning of the goods.
End of advice on your rights of cancellation.
§ 12 Code of conduct
We are subject to a the following code of conduct:
Trusted Shops quality criteria
§ 13 Online Dispute Resolution
Online Dispute Resolution according to Art. 14 Abs. 1 ODR-VO: The European Commission is providing an online dispute settlement system (OS), which can be found under http://ec.europa.eu/consumers/odr/
§ 14 Final provisions
1) The place of fulfillment and jurisdiction for both parties is - if the customer is a businessperson - the seat of our company, even regarding exchange and payment. We are also entitled to sue the customer at his general jurisdiction.
(2) For all legal relations between us and the customer the sole applicable law shall be the law of the Federal Republic of Germany, excluding the German regulations on private international law. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.
(3) In all cases of disagreement or divergent interpretation the German version of these terms and conditions of sale shall be binding; the English version is provided for information purposes only.