You need help?

Recently, there have been rare cases of problems in the ordering process. We regret this very much and are working on a solution. If you get stuck, you can reach us by email or by phone: +49 (0)351 4215281.

Maybe these tips will already help you:

  • Always make sure that all mandatory fields are filled in.
  • If you want to use PayPal or Amazon Pay as a payment option, you can also go directly to PayPal or Amazon Pay in the shopping cart and do not have to go through the registration process first. For all other payment options, we ask you to register.
  • If an error message appears after registration, please repeat registration. Usually it works without problems the second time.
  • When using Google Chrome it has already happened that our site shows an error when clicking on the registration page. Resetting the browser under "Settings" - "Advanced" - "Reset". Don't worry, all tabs and preferences will be preserved.
  • Apple users who receive an error message should repeat the process again.

Help us improve our site and fix bugs:

If you have received an error message, we would appreciate it if you could help us to ensure that these problems do not occur again and let us know briefly by email:

  • What error has occurred?
  • Which browser are you using? (Edge, Chrome, Firefox, IE)
  • Do you use an anti-virus programmm and if so, which one?

Thank you!

Your team from Treppen- und Geländerstudio Graber

Klick Sachsen
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