Cancellation-Instructions

Legal right to revoke the contract
You have the right to cancel this contract within fourteen days without giving a specific reason.

The cancellation period lasts fourteen days starting from the day on which you or your nominated representative, who is not the transporter, have/has taken possession of the goods.

To take advantage of your right to cancel you must send a clear declaration (e.g. by postal letter, fax or email) of your intention to cancel this contract to the following address:

Treppen und Geländerstudio Graber
Am Leutewitzer Park 9
01157 Dresden

Telefon: 0351 4215281
Telefax: 0351 4215282
E-Mail: kontakt@treppenshop-dresden.de

You may use the accompanying specimen cancellation form, although this is not a requirement. Cancellation Form

To abide by the cancellation period it is sufficient that you send your communication confirming your exercise of the right to cancel before the expiration of the said cancellation period.

Cancellation Procedure
If you cancel your contract within the cancellation period we will reimburse all related payments we have received from you, including the costs of delivery (with the exception of any additional costs arising from your having chosen a different method of delivery than the cheapest standard delivery offered by us), and repay these immediately - at the latest, within fourteen days from the date on which we receive notification your cancellation of the contract. For this repayment we will use the same method of payment that you used in the original transaction unless expressly agreed otherwise; in no circumstances will you be charged fees for this repayment.

We will collect the goods. We will bear the direct cost of returning the goods, except for goods that have been shipped by freight carrier (goods measuring 2006mm and upwards).

Excluded from the right to cancel are special made-to-order items such as items specially drilled to customer requirements, handrails with grooves and oiled handrails.

You will be required to pay for any diminished value of the goods if this loss of value is due to your handling of the goods in a manner other than that necessary to ascertain the nature, characteristics and functioning of the goods.

End of advice on your rights of cancellation.
Klick Sachsen
LiveZilla Live Chat Software